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Charles hit 70 years old last week.

After his divorce, he took over the task of managing all the housework in the family. Just like other Californians, Charles likes to enjoy the sun and the little serendipities in his life. So, only three days after his birthday, Charles decided to move into a long-term care home to spend more time enjoying the idleness he deserves.

But here comes a problem: Charles wants to sell his house and use the money to cover his long-term care home expenses. However, his son is still living in his house with him. The cost of long-term care homes in California isn’t cheap, and it hurts Charles when he thinks about kicking his son out of the house as well.

Charles is in a conundrum that many seniors are.

Paying for long term care homes isn’t easy in the US. There are different types of long-term care homes. Here, we talk about nursing homes. According to the statistics from 2018, the average annual cost of a private room in a long-term care home across the US was $106,000. For some major cities, such as in San Francisco, the nursing home rate could reach $182,500 a year, and that’s why so many people choose to sell their property to live in a community.

However, selling houses isn’t the ultimate option to pay for a long-term care home There are, in fact, many benefits you should check out to relieve your financial burden.

How To Pay for A Long-Term Care Home in the US

Government Programs:

Just like in Canada, (Paying For LTC Homes In Canada) there are many government programs for senior citizens to use, and you probably already know of Medicare and Medicaid if you are living in the US.

However, there are some differences in range of what Medicare and Medicaid can cover:

Medicare

Medicare is a federal program that provides health coverage for people who are over 65 or under 65 and with a disability. Note that it only covers the expense of long term care that requires skilled services and rehabilitative care for 100 days, or a short period of time of receiving skilled home health and skilled in-home services.

Medicare works in the following situations:

  • Hospital deductible: the cost after you have paid a certain amount

  • Short stays in a nursing home to receive medical care that arose after a hospitalization

  • Hospice care

  • Outpatient care, doctor visits

  • Some medication costs

Medicaid

Medicaid, on the other hand, is a combined Federal and State program for low-income residents. It is only available to individuals who meet the requirements set forth by their state, and the modified adjusted gross income (MAGI) and the federal poverty line are used to determine financial eligibility for Medicaid.

Medicaid covers the cost of medical care and some long-term care. However, the range it covers may vary state to state, and in most cases, the coverage is very limited. As for California, the Medi-cal program can only cover 30 days of stays and medication in a Skilled Nursing Facility (SNF).

Program of All-inclusive Care for the Elderly (PACE)

While Medicaid can only cover a very limited amount of services and expenses, PACE can cover much more long-term care services (including medical and social services) for senior citizens, and it pays some or all of the long-term care expenses for the patients who have Alzheimer’s disease.

Now, PACE is active in 28 states. For more details, visit: https://www.medicaid.gov/medicaid/long-term-services-supports/pace/programs-all-inclusive-care-elderly-benefits/index.html

Other Programs

There are also many other benefit programs or institutions designed to serve a certain group of individuals. For example, the U.S. Department of Veterans Affairs provides long-term care and at-home care for some veterans and their family. If you wish to know how to use different programs according to your situation, you can consult the National Council on Aging (NCOA). NCOA offers a free service called “BenefitsCheckUp” to screen your eligibility and find you a list of Federal and State benefit programs that can help you and your loved one.

Private Payment Options

If you don’t meet the eligibility to require financial aid from your state, and you wish to explore more options other than paying from your own savings, there are some ways you can try:

Long-Term Care Insurance

This type of insurance is purchased when you are younger. Long-term care insurance covers many long-term care services including palliative and hospice care. The cost depends on the amount of services, age and health condition. Thus, the earlier it is planned, the better it can serve.

Reverse Mortgages for Seniors

A reverse mortgage is a particular type of house loan that allows a homeowner who is over 62 years old to get a portion of their property’s equity in return, so they can use the returned amount to cover their long-term care home.

Reverse mortgages have no criteria for applicant’s income or health, only age (>62). Moreover, the loan amount is tax free and can be used for any expense. However, it’s only useful for a mortgage-free property. So if you already owe money on your house in the form of a mortgage or another type of debt, you must pay it off first to get the benefit.

 

References:

https://www.nia.nih.gov/health/paying-care

https://health.usnews.com/best-nursing-homes/articles/how-to-pay-for-nursing-home-costs#long

https://www.cnbc.com/2020/10/17/how-to-pay-for-long-term-care-like-nursing-homes-home-health-aides.html

 


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We have gotten a message from one of our readers recently.

“My dad was diagnosed with Alzheimer’s when he was 70. He was only showing symptoms of  memory loss and agitation up until recently, but now, he has started wandering. I am currently working from home so I can be with him him during the day, however he mostly wanders at night. I tried to stop him, but he won’t listen. It’s as if there’s something he needed to complete. I am a single mom and have to take care of my son and my dad. We are Italian so family means everything to us, but my dad’s behavior has really been hard to handle. Can you give me some advice on how to prevent his wandering? Thank you.” -Mia

Mia is definitely not the only one we know that has such an issue – we see it almost every day. According to the Alzheimer’s Association, 6 out of 10 patients with dementia show signs of wandering, or as we are going to put it, exploring, and some explorers are never found, or found dead because of accidents. In that, keeping your exploring loved one at home becomes so important at this point. However, it is always easier said than done. So, today CareStory is going to provide you with some very useful tips to keep your loved one safe and sound.

Before You Prepare, You Need to Figure These Things Out

 

Step One: Find Out The Reason Why They Explore

Before you start to plan for safety for your loved one, it is always helpful to find out the underlying reason for his or her exploring. There are many reasons for someone experiencing Dementia to explore, and according our experience, they can be categorized into the following:

  1. Basic Needs: Some seniors explore because they have necessary needs such as finding a bathroom, food, or simply looking for fresh air.

  2. Old Routine: In our previous blog post, “The Power of Telling Senior Stories”, we have spoken about a woman who used to wake up at night and check on residents in their rooms. It turned out that she was a night shift nurse for over 30 years and she was just doing her job. (Power of Storytelling)

  3. Fear: The surroundings may be triggering, or make them feel unsafe, so they try to find a “safe zone”.

  4. Boredom: Of course, people experiencing dementia feel bored, too. When they are looking for something to do, as you would, they start to explore their surroundings.

The underlying cause may vary from person to person, and situation to situaton. To help you determine what’s on your loved one’s mind and what or why their are exploring, , you can ask yourself the following:

  • Has your loved one always been this active? It’s possible that your loved one’s exploration is linked to a certain activity they used to engage in during the day.

  • Is your loved one having difficulty distinguishing between the past and the present when performing daily activities (eg. picking up the kids from school)?

  • Are your loved ones familiar with their current surroundings?

  • Are there any needs for your loved one that isn’t being provided? (eg. the need to feel loved and care for, the need to go to the toilet, the need for food or water, the need to manage pain, etc.)

  • Does your loved one look anxious, bored, or unsettled?

  • Is your loved one taking any new or different medications?

  • Has there been any recent change in your loved one’s living environment?

After all these questions are figured out, you will know the roots of their exploration. So instead of trying to put a stop to it,you can try to help them tackle their fear and anxiety, or provide them with what they need at the moment.

If the exploration continues, you can move on to the next step.

Step Two: Identify Patterns

Now is the time that you should take out a notebook and record your loved one’s patterns of exploration. Observe the time of day they start to explore, the duration of each, and the frequency they explore in a week or a month. You can also write down any negative effects caused by their exploration. Here’s an example of how you can take your notes:

  • Exploration occurs daily at 1:00am for one hour, resulting in an slight injury to left leg.

  • Exploration occurs twice a week, around 3:00pm, resulting in turning on the kitchen stove and walking away.

  • Explorationoccurs once a week, between 6:00pm to 8:00pm, resulting in the person being lost outside for at least one hour.

After you take your notes, you will have a better idea of what you should do to minimize any negative effects when they decide to explore.

How to Create a Safe Environment for an Explorer

If we can’t cure a disease, we find a way to live with it. This applies to Dementia as well specfically those who love to explore! In most cases, exploring will continue no matter what. So let’s discuss how we can create an environment for our loved ones with Dementia to explore safely:

Lock Doors When You Are At Home

Always keep the door locked when you are at home. You can also purchase alarm locks for the front door. They only cost $15-$20 on Amazon, and they can help you out a lot by notifying you if your loved one leaves the house.

Add Window Locks

To prevent your loved one from any potental injuries from the wondow, it’s best to add a lock or a screen that cannot be removed. 

Paint the Walls the Same Color for Continuity

It may sound novel, but painting the wall the same color or pattern to create a sense of continuity and can actually prevent the desire to explore when it may not be safe to do so.

Install a Door or Gate at the Top of a Stairway

It is especially useful if you have a basement in your house, or your loved one lives on the upper floor of the house, to install a door or gate at the top of the stairway. This prevents slips, falls, and injuries when walking downstairs in the dark or even if your loved one is sleepwalking. Note that the door should always swing away from the stairs, so if your loved one pushes the door too hard and it opens, it won’t let him or her fall because of the force. 

Install a Kitchen Door

Sometimes, your loved one feel  they may need to cook for the kids in the evening, and it is what we mentioned above – repeating an old routine. When your loved one with dementia wants to use the kitchen, you have to be aware of potential risks. For example, , they may use the oven, microwave and stove, but forget to turn them off after using it. Thus the best solution is to install a kitchen door and keeping it locked when you are not using it.

Hire a Caregiver to Take Care Your Loved One When You Are Not at Home

If you are a busy working person and always have your hands full, it is time to seek help from a professional. Some people who are experiencing dementia and love to explore  just want to find company, or find things to do to keep them less busy, so hiring a caregiver would greatly decrease your loved one’s loneliness and boredom. It gives you respite since you don’t have to worry about your loved one when you are away running errands. You may need to look for a home care agency if you have never hired any caregivers before. However, finding a responsible home care agency isn’t easy. See our blog on “Top 10 Questions to Ask When Hiring a Home Care Agency”. It will guide you on how to spot the “best match” for you and your loved one.


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It took Shannon three months to convince her father to move into a long-term care home, but now she’s facing a new problem: paying for the long-term care home.

Shannon’s father doesn’t have a lot of savings, but she knows her father has pension and other benefits. However, she is not sure if these benefits could cover for a long-term care home, and the response from each community is different.

If you are in Shannon’s shoes, we’ve got your back. Today, we are going to have a thorough conversation on paying for a long-term care home in Canada.

Brace yourself: it’s going to be a lot of information.

How to Pay for a Long-Term Care Home in Canada

Government Pensions

Senior citizens’ most common benefits in Canada are Old Age Security (OAS) and Canada Pension Plan Benefits (CPP).

Old Age Security (OAS)

When a person residing in Canada reaches the age of 65, they are eligible for Old Age Security (OAS). There are three additional supplements to the OAS that allows the senior to gain more benefits:

  • The Guaranteed Income Supplement (GIS): Old Age Security (OAS) pension recipients eligible for the GIS receive a monthly non-taxable benefits; this is only available to people with a low income who reside in Canada.

  • The Allowance: OAS participants’ spouses and common-law partners can get an Allowance

  • Allowance for the Survivor: People with low incomes, reside in Canada, and have lost a spouse or common-law partner are eligible for Allowance for the Survivor.

Canada Pension Plan Benefits (CPP):

Another most used benefit would be the well-known “CPP”. As you may have started putting money in it since your first job. And now, it’s time to return.

A full CPP retirement pension is available at the age of 65, but you can apply for and get it as early as the age of 60 with a reduction, or wait untill as late as the age of 70 with an increase. All those who have contributed to this during the course of their working careers are entitled to a monthly benefit.

An additional benefit for those who have paid into the CPP system while receiving CPP benefits is the Post-Retirement Benefit (PRB). CPP Disability Pension and the CPP Survivor’s Pension are two other variants of CPP. So check your eligibility and “get the most of it.”

Workplace Pension Plan

Many people benefit from workplace pension plans that are privately administered by their employers. So, if your loved one’s employer offers a generous pension, you’re unlikely to have a problem paying for high-quality senior housing.

Investments

Investments means the home equity, savings, and other accounts that allows your loved one to use the money to pay for a long-term care home, rather than dipping into the their monthly benefits.

It also includes dividend stocks, mutual funds, index funds, bonds, Guaranteed Investment Certificates (GIC), etc. They do carry some risks alongside with the rewards, but as long as the market is “favorable”, they can also be used in later life planning. But before you or your loved one make any decision, don’t forget to seek out the advice from an experienced financial counsellor first.

Insurance Products

If your loved one keeps investing in financial products such as long term care insurance, then it is the time to use it during his or her retirement year.

If your loved one is diagnosed with a critical or chronic disease, and are no longer able to care for themselves, long-term care insurance will cover a fixed part of the expenses, tax free. In addition, long-term care insurance may also cover some personal care services, however, it depends on the policies of each home care agency, so consult with the administrator to see if your loved one could get reimbursed.

Personal Savings and Incomes:

If your loved ones have managed to have a lot of savings, or continue to work by choice, then the payment will become much simpler.

Personal savings do not just refer to the money in the account. Equity, Registered Retirement Saving Plans (RRSPs) and investments can also be considered as part of personal savings.

Another common method that many seniors would choose is renting out their primary home and using the rent payment to cover the long-term care home expense.

What If I Can’t Afford Long Term Care Homes?

It happens. The cost of living in a long-term care home could be huge, and not all families can afford the full payment. However, in Canada, there are several financial assistant programs for long-term care that can help seniors spend their later years in peace with fewer expenses.

Government Assistance

Financial Hardship Assistance is a government subsidized service for those who are experiencing significant financial hardship and in a long-term care home. Financial hardship means the client, the client’s spouse, or the client’s children can’t help to pay the following each month:

  • Food

  • Mortgage/Rent

  • Home Energy (Hydro)

  • Telecommunications (Phone Bills, Internet)

  • Prescribed Medication

  • Transportation

The amount that the program offers depends on assessment of the client’s income statement, and how much the family can afford.

Government-Subsidized Nursing Home

Although health insurance in Canada does not pay for nursing-home care, there are government-subsidized nursing homes that offer rates based on the senior’s income. It doesn’t mean that the government will pay the full cost of the nursing home; the residents would still be required to pay a portion of their “room and board”.

In the End:

Paying for a long-term care home does not necessarily mean you have to pay it in full from your pocket. Make sure you plan your finances well, and make the best use of benefits, insurance and tax credits – these will all make the transition go more smoothly.

References:

https://www.comfortlife.ca/retirement-community-resources/funding-options-for-retirement-homes

https://cubetoronto.com/canada/what-happens-if-you-cant-afford-a-nursing-home-in-canada/

https://www.advantageontario.ca/AAO/Content/Resources/Consumers/About_Long_Term_Care


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The day begins, busy as usual at nursing home.

Ann arrived at her office early to sort and organize her files that she’s going to need for the day. Suddenly, the phone rings, interrupting her work.

“Hey John, what’s going on?” Ann asked as she answered the phone. John is Ann’s brother, and he never calls her on weekday mornings, so she knew that something unusual must have happened.

“I just received a call from the nursing home,” replied John. “The staff told me that dad is going to be be evicted.”

“What? What for?” asked Ann, shocked.

“They said he always screams and is rude to the caregivers and other residents. He always says he wants to leave,” he explained

“Did you argue with them?” asked Ann, irritated. John, you know that’s the dementia talking. He can’t help it. What they’re doing is just so unfair and cold-blooded!”

Ann hung up the phone. She felt angry, confused and ashamed, all at the same time.

We know situations like this are awful, and it makes people angry, too. But it does happen. Today, we’ll discuss about becoming evicted from a long-term care home and what we can do to safeguard our loved ones if this happens.

Why Nursing Home Evicted Residents:

Normally speaking, a nursing home can’t evict a resident and there are regulations to prevent this from happening. However, if the reason for eviction falls under the exemptions to the law, their actions may be justified.

If the nursing home follows regulations carefully, their eviction will be legal. The common exemptions of eviction would be as follows.

  • Financial Issues

If the resident is not able to pay the bill, and his or her health benefits don’t apply in the nursing home, it could be the reason for eviction. However, there are always government funded assisted living homes that could help low-income seniors.

  • Behavioral Issues That Create Risks For Other’s Health and Safety

Although most nursing homes have developed senior behaviour management strategies, if the senior’s behaviour is hard to control and causes a threat to other residents and the staff, the home will have sufficient reason to ask the resident to leave.

  • Nursing Homes Can No Longer Meet the Medical Needs

If the resident needs more personal care and personal assistance, and these needs cannot be provided by the nursing home, the home will suggest his or her family to transfer the resident somewhere else that can assist them better.

  • The Home is Closing Down

It is obvious – if the nursing home is going out of business, no one is going to stay!

What Is There To Do When Facing Eviction?

  • Understand Your Loved One’s Situation

If the nursing home that your loved one resides in states that they can “no longer meet his or her needs”, ask them what excatly has made them come up with the decision, and explain what type of care your loved one actually needs. Is it because your loved one’s situation is too severe that the nursing home doesn’t carry enough resources to make their quality of life sustainable? Or do they think that your loved one has regained her or his health so nursing care is no longer needed? If so, what situation is your loved one is facing and what type of long-term care do they suggest you to consider?

The nursing home should have a justified reason to propose an eviction, so you can make better relocation choices according to your loved one’s health condition.

  • Find A New Home

Not all eviction is legal; some involuntary eviction is actually against laws that protects senior citizens. In that, you have rights to ask the nursing home to transfer your family somewhere else that can “meet their needs”. When transferring to another home, try to be honest about your loved one’s situation. We understand that occasionally families minimise their loved ones’ health conditions in order for the community to accept them, but this is not beneficial in the long term – you never want your loved one to transfer from one place to another on a regular basis.

  • Find  Home Care

Home care is quite a good alternative for families that love to keep their loved ones at home. If nursing homes make you upset, it is time to consider hiring a caregiver for your loved one and let him or her enjoy family vibes. In our blog post “In-Home Care vs. Nursing Homes: Which One is Better?”, we have summarized the pros and cons of each option, so feel free to check it out if you are undecided.

What If I Don’t Agree with Their Decision?

  • Assessing The Eviction: carefully assess written notice given 30-60 days in advance, a summary of reasons for eviction, and post-discharge plan (alternative care)

  • Appealing the Fischarge: to appeak, contact the local ombudsman, get a lawyer involved, or ask for legal aid.

In order to have voluntary eviction, the eviction notice should contain the following:

  •  Written notice given 30 days in advance

  • A summary of reasons for eviction

  • Post-discharge plan of alternative care

  • The full contact information of ombudsman program

If you are not satisfied with the eviction, you can always appeal an involuntary discharge notice, and it is your right to do it.

Internal appeals are available in some homes. However, if internal appeal does not fix your issue, or the home doesn’t have an internal appeal process, it is time to look for a local ombudsman and ask for their help – helping residents in assisted living communities and resolving problems with other senior living communities are their primary responsibilities.

A lawyer could also be useful in this situation. They can ensure that the home is not trying to skirt the law, and it is better to seek legal representation as soon as you get the result.

At the End:

Being kicked out of a long-term care home could definitely be stressful for the senior’s family, but there are ways to defend our loved one’s right of being a resident and protect them. Sometimes leaving is not necessarily a bad thing: You can still have lots of alternatives to choose from, and provide your loved one a happy, healthy lifestyle. Remember, always allow yourself and your family to breathe – take your time, don’t add pressure on your loved one, and get professional help if you need it.

References:

https://ncler.acl.gov/getattachment/Legal-Training/upcoming_event/Basics-NH-Evictions-Practice-Tip.pdf.aspx?lang=en-US

 


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Amy’s mom has been complaining to her family that the construction on the LTC is too loud and disrupts her rest. Knowing how sleep deficiency could make her mom anxious, Amy reported it to the administrator of the nursing home right after she got the call from her mom.

The administrator promised Amy that the construction would only take three days to finish, so Amy and her mom kept waiting. However, a week went by, and the nursing home is still filled with the loud noises of hammering and drilling.

Now, Amy wants to escalate the issue.

If this sounds familiar to you, and you are wondering how to file a complaint about a nursing home, CareStory is here to help.

Common Complaints:

Millions of senior citizens receive nursing care in North America every year, and some angry residents have a lot to say. Most of these complaints show that residents and family members believe that the quality of care provided is subpar.

Complaints That Are Frequently Raised:

  • Poor food quality

  • Staffing issues

  • Disruptions to rest and sleep

  • Abuse and neglect

  • Unmet resident needs

  • Quality of care

  • Worker competency

  • Lack of cooperation with medical care, etc.

Complaints about nursing homes can be sorted as urgent and non-urgent, which require different steps while being reported.

Urgent Complaints:

According to Ontario.ca, urgent complaints include abuse, neglect, harm, and danger to the residents. For example: physical abuse, financial abuse, emotional or psychological abuse, abandonment, etc.

For urgent cases, the optimal approach would be calling or e-mailing the Long-Term Care Family Support and Action Line. The information in the complaint letter should include:

  • Name of the home

  • Address of the home

  • A description of the event

  • Persons that were involved

  • How you would like the home to solve the issue

Once the ministry receives your request, they will assess your report and the event. If the complaint is defined as urgent by the ministry, they will take the next step, which is a formal investigation of the nursing home.

In this article, we will include a template of a complaint letter, Feel free to download it!

Non-Urgent Complaints:

While the line between urgent and non-urgent complaints is vague (since everyone’s reaction and interpretation of an event differs), the official explanation from Ontario.ca of non-urgent complaints are cases related to the less severe cases such as diet, activities, or care.

There are many ways to report non-urgent complaints. The easiest way is to report the issue to the home directly. Also, what you should write in the complaint letter is similar to the information required for urgent complaints, which includes the description of the complaint, and how you expect the nursing home to solve it.

Also, you can still report your issue to the Long-Term Care Family Support and Action Line, just like you would in urgent cases. You can also contact your local long term care ombudsman. The responsibility of a long-term care ombudsman is to aid communication between family members and the long-term care home.

If you are unsure about what to write in a complaint letter, below is  a free template for you to download. Remember that you always have the right to protect your loved one,

Sample Complaint Letter:

[Note: This template provides structure and guidance for writing a complaint Letter.  Simply replace information in brackets [] with your own information and text.]

[Your Name]

[Street Address]

[City, Zip Code]

[Today’s Date]

[Name of Recipient]

[Title]

[Company]

[City, Zip Code]

Dear [Name of Recipient]:

[Short introduction paragraph – provide the name of the long-term care home you are going to complain about. Include dates, locations, and the conclusion of the event.]

[State the specifics of the event. Describe the persons who got involved, and what consequence the event resulted in.]

[Indicate how you would like them to resolve the problem. Provide the result that you are seeking. This may include reimbursement.]

[Indicate that you are looking forward to their reply within a specific time (choose a reasonable time period). Indicate you will wait for their reply before pursuing other options such as legal counsel or ombudsman’s assistance.]

[Indicate they can contact you about the issue and provide a contact number.]

Sincerely (or Respectfully Yours),

(Sign here for letters sent by mail or fax)

 

[Typed Name] 

 


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True love can happen at any age.

Jay’s wife died 12 years ago, however they had separated many years before her death. Just when everyone thought Jay would “die alone”, he found “the one” just two weeks after moving into a long-term care home.

“Rose is a special woman,” gushed Jay to his family and friends. “I never really thought I could fall for someone after 50.” 

Actually, everyone knew Jay met someone before he started talking about her. He started buying flowers, paying much more attention to his looks, and always had a smile on his face. These are all telltale signs to indicate that someone is in love.

Doing all kinds of romantic things with Rose makes Jay feel young again; however, there is one topic that can’t be avoided, especially with elderly lovers: SEX. This has been bothering Jay for a while.

“We love cuddling naked and fondling one another, but I can’t stop thinking about how old I am,” continued Jay, shyly. 

“We have a couple age-related concerns when it comes to sex, but it is a little embarrassing mentioning it to others. An 80-year-old man wanting to have sex? It would make people’s jaws drop!”

It’s not uncommon that Jay possesses such a thought. Sex is a relatively sensitive topic itself. However, people more so tend to intentionally ignore the sexual needs of the elderly because it is uncomfortabl. This is why some seniors feel embarrassed to even put it on the table.

There are some beliefs about sex in seniors that are commonly held by society, and not all of them are true.

Common Beliefs of Sex in Old Age. What’s Wrong & What’s Right?

Wrong:

  • Sex Is For the Young

It is right that sexual functioning declines after middle age, but sex is never just for young people to enjoy. In fact, a study at Duke University has shown that 30% of married couples over 75 years old are still sexually active.

  • Old People Are Not Interested In Sex

Human sex interest can start as early as age 10 to 12, and last throughout life. In fact, according to statistics from the same study, 50% of 80-year-olds still have moderate libido.

 Right:

  • There Are Physical Restrictions

Changes in physical conditions after you age does limit your sex performance and safety. For women, a change in hormone level in old age will cause the vaginal walls to become thinner and drier, and thus more prone to viruses and bacteria. For men, erectile dysfunction is common in old age. Losing feelings in the genital area and a decrease in sex drive will happen when humans hit a certain age, and it is completely normal.

  • There Will Be Emotional Barriers

In men, the most common emotional barrier is worrying about sexual performance. While in women, the most common concern is body image and a fear of being unattractive to their partners. The effect of psychological barriers are still less than the impact of physical challenges, which will further decrease the chances of having a satisfying sex life.

However, having challenges doesn’t mean that good sex doesn’t exist after you enter old age. We at CareStory did our research, and found  some pointers to overcome these challenges, and help you to have a healthy sex after 60!

How To Overcome Challenges

  • Nutrition and Exercise

When it comes to intense feelings from sex, no matter if you are male or female, it’s all about blood flow. Some foods containing antioxidants, such as dark chocolate, can boost your blood circulation and give you stronger feelings of arousal. Also, exercising three times a week can greatly enhance your stamina and libido. So, stop being a couch potato! Step foot in a gym and get active!

  • Use Non-Penetrating Methods

Sex without intercourse can still be considered “good sex”. Skin on skin touching or doing full-body massages can also provide satisfying sensations. This especially works for women. Clitoral stimulation, for example, can help most women reach orgasm. Teasing and exploring each other’s bodies can also ignite the joys of sex.

  • Explore More Positions

Diseases such as arthritis causes pain and can make many sex positions uncomfortable. So, it is important to discover more positions with your partner that help to alleviate pain but also allow you to be active.

  • Speak To Health Care Providers (Family Doctor, Sex Therapists)

Some of your health care providers, such as your family doctor or a nurse, might not bring up the topic themselves. You need to prepare your concerns or questions and display them in from of them. It’s best to bring your partner with you on an appointment so that the health provider can determine what causes the issues and how to avoid them.

If they can’t provide useful suggestions, ask them to refer you to a family therapist or a sex therapist. there are always solutions to your problems.

  •  Communicate With Your Partner

Whether you are with your lifelong partner or a new partner, communication is always the key! You can talk about your concerns, desires, and boundaries with your partner and exchange ideas. Try not toset too many expectations and definitely don’t judge your partner. You can add a little humor to the conversation and make the whole process more comfortable and relaxing.

  • Build Confidence

Having wrinkles and knee problems might intimidate you from enjoying good sex, but who doesn’t get old in this world? You are more sexually experienced as you get older, and this is your privilege! So embrace your experience, discard your self-doubt, and don’t forget to encourage your partner to do the same!

Safe and Better Sex

  • Use a Condom and Lubricant

Lubrication is especially important for older women who suffer from vaginal dryness. Condoms also have lubricants. To make sex more enjoyable, simply use lubrication and condoms to enhance the experience. Also, condoms can reduce chances of contracting  STIs such as HIV, HPV, herpes, and trichomoniasis, which are more transmittable in seniors due to compromised immunity.

  • Foreplay

Lack of foreplay can make it harder for you to enjoy sex, which you have probably heard. So tease and kiss your partner’s body in a gentle way, and take it slow. Foreplay will relieve your tension and fatigue, and is specifically essential in female arousal.

  • Use Sex Toys

With or without a partner, a decent sex toy can do wonders for you to set the mood and experience maximum pleasure in sex. For the most part, some soft, lightweight, and ergonomic devices work well for the elderly. A vibrator or a massager will greatly increase your interest in sex, and help you to reach climax in an easier and safer way.

  • Use Your Month or Hands

Sex isn’t always about penetrative intercourse. Outercourse (sex without penetration), on the other hand, can elicit an orgasm even easier because of its lack of warmth, pressure, and wetness. In some cases, oral sex might be suitable for some seniors since it can add wetness to the whole process, but hand jobs can also give you and your partner strong sensations. Don’t be afraid to share what feels nice with your partner!

  • Sexual Positions

As we have said before, some physical or mobility issues will hamper you from having an enjoyable sexual experience. So, try sexual positions that can decrease stress on the knees and back. Here, we recommend missionary and spooning positions, which are less aggressive than many other positions.

  • Explore Erogenous Zones

As we grow older, our erogenous zones may change places. Let go of the assumptions about where you’re “supposed” to experience stimulation. Instead, try touching different spots to observe how you or your partner respond. Trust us, this could be a  new form of “body language” to communicate with your partner.

Although people in old age still has a sex drive, some seniors with dementia can be overly interested in sex, which is called “hypersexuality”. Seniors with cognitive impairment may demonstrate inappropriate sexual behavior and cause distress in both family members and caregivers. Here, CareStory has summarized some common inappropriate sexual behaviors you may see in seniors with dementia.

Sexual Expression and Dementia

  • Behaviors Expressed Publicly Without Regard For Others

Some seniors with dementia will masturbate or behave sexually in public since the change in brain function causes a lack of control of urges. Sometimes, it can also be attributed to tight clothing or the hot temperature of a room.

  • Misinterpreting Touches, Smiles, and Hugs as Sexual Invitations

Some intimate behavior can deliver the wrong messages to seniors with dementia since, again, the disease will change how the person understands other people’s behaviors and actions.

  • Sexual Acts With Someone Who’s Not Their Spouse.

It is usually hurtful for a spouse with dementia to see their loved one act like a stranger. But what’s even more frustrating is when their loved one behaves sexually toward caregivers or other residents around him or her. Note that this kind of behaviour does not reflect ttheir “true identity”. People with dementia will sometimes interpret sexual behavior as a way to communicate, so try not to be too upset about it.

Your Loved One Has Dementia and is Demonstrating Hypersexuality – Now What?

If your loved one has dementia and expresses the above inappropriate behavior, we, as their family, need to be responsible for it. So – how do we intervene?

  • Use a Calm and Firm Tone of Voice

People with dementia are sensitive to your tone, so stop them by using a calm voice without being judgemental or scolding. See our blog post on “How To Communicate With Seniors” for more details.

  • Call Their Preferred Names to Get Attention

Calling your loved one by their preferred name is a way to grab their attention, reminding them that they are not forgotten. Also, calling them by their preferred name gives them reassurance and thus calms them down. CareStory offers a function that records your loved one’s preferred name and shares it with caregivers.

  • Use Distractions

Just like calling their preferred name, a distraction in the form of other activities can provide your loved one with comfort and keep their hands busy. You can show your loved one family pictures or give him or her a stuffed animal for cuddling and petting. It will greatly relieve stress and satisfy their need for warmth.

  • Take Them to a Private Environment

When your loved one’s behavior seems “unstoppable”, remove them from the scene and provide privacy. Sometimes your loved one’s behavior indicates that they are in need of using the bathroom, so take them to a nearby washroom and see their reaction.

  • Eliminate Triggers

Magazines, TV shows, or other forms of entertainment may all contain visual triggers for your loved one’s ihypersexuality. Sometimes, intimate acts such as touching, hugging, or kissing also can be misunderstood. Make sure to be aware of your body language and have clear boundaries.

At The End

Sex should never be perceived as an embarrassing topic no matter what your age is. Be true to your needs and don’t be afraid to share your ideas with your partner – your sexual needs are an important part of your routine. However, as for those with physical restrictions, it is encouraged to find other ways to have safe sex and consult with professionals.

References:

https://alzheimer.ca/en/help-support/im-caring-person-living-dementia/understanding-symptoms/sexual-behaviour

https://www.greatseniorliving.com/articles/senior-sex


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After a long discussion about home care agencies with her colleagues, Cindy was intimidated.

The voice of her colleague kept ringing in her head. “My experience was awful!”

“Maybe I should hire a private caregiver?” Cindy asked her friends.

“Cindy, hiring a private caregiver isn’t as easy as it seems sometimes.” They replied.

“There will be a lot to consider.

This is true.

Nothing is perfect in this world, there will always be benefits and drawbacks beneath each choice. Today, CareStory will discuss and compare the pros and cons of each option. Options that Cindy was debating,, and perhaps options you may be debating yourselves. Hopes this helps you, too.

Home Care Agency vs. Private Caregivers

Hiring Through an Agency:

Pros:

  • Background Checks

Home care agencies usually carefully interview and screen their caregivers. Conducting background checks is usually time-consuming and costly, yet it is very important in the hiring process. So, if you hire an agency, the hard work would be on them.

  • Professional Development

A good home care agency (Top 7 Home Care Agencies in the GTA) will require their caregivers to attend periodic training seminars and renew their knowledge of best practices in caring. This goal is hard to achieve when you hire a private caregiver.

  • Flexibility

Caregivers at home care agencies work as a team. When the customer has concerns with a current caregiver or needs to change schedules, most agencies will replace the caregiver with a new one quickly. Also, when the caregiver doesn’t show up, the agency can send a secondary caregiver immediately to ensure the senior receives the care that they should have.

  • Supervision

Some home care agencies will arrange professionals to assess a client’s situation occasionally, and modify the care plan according to the client’s needs. Also, the caregiver’s work is monitored and assessed by the care coordinator, which ensures they stick to the plan and provide quality service.

  • Payroll and Taxes

Remember how tedious and annoying it is when tax season comes around? Yeah – you’ll be taking care of that. You also need to make sure you follow all Employment Standards. Hiring a home care agency means that all of this is handled by them, which will relieve some of your stress when dealing with numbers.

Cons:

  • More Expensive

The most prominent drawback of hiring a home care agency is certainly the cost. The cost of home care agencies in the GTA area differs considerably, which could range from $28 to $65 per hour – most being over $30/hr. It is much more expensive than hiring a private caregiver, since there are operational fees such as administration fees, training fees, legal fees, etc. Clients are responsible for all of these fees.  

  • Inconsistent Caregiving Staff

This is another concerning problem with hiring an agency. Some agencies have a high turnover rate, so it is important to figure out their situation before hiring one.

Hiring a Private Caregiver:

Pros:

  • Effective Communication

Without question, you have more direct control when you hire a private caregiver. Since you manage tasks and modify the caring process yourself, you and your family would have a closer connection with the caregiver. Communication is more effective this way, too – you don’t need to go through a long and dragging process of reporting and getting feedback from the agency manager if you have any concerns.

  • Broader Range of Services

Since caring tasks are managed and regulated by law, there will be many limitations for services if you hire through an agency. However, you will have more freedom on deciding what care you’d like your family members to receive if you hire a caregiver privately.

  • Choose Your Own Caregiver

If you hire a private caregiver, you’d be the boss. You will be the one who does all the screening and selecting, rather than letting the agency send you an assigned caregiver themselves. Again, you will have more control on who your caregiver will be, and your family member will appreciate it!

  • Cheaper

Price, price, price! This is always an inevitable thing to discuss. Hiring a private caregiver will definitely be cheaper than hiring an agency, and the average hourly rate in the GTA will be around $18 to $20. If you add up the hours in the long run, it will save you a lot of money.

Cons:

  • Payroll and Taxes

If you are not someone who’s good with numbers, this is going to be a “punishment” for you. Not only do you need to follow Employment Standards, complicated set up of payment duties such as payroll, EI, taxes and even legal fees, will drain your energy when you choose to hire a caregiver yourself.

  • Liability Insurance

Some people would find it necessary to purchase liability insurance coverage for injury or theft when they hire a private caregiver. If you don’t do so and the caregiver gets injured when taking care of your loved one, you need to pay the bill – the cost would be no less than hiring an agency.

So, are you clear on what to choose? Or have you become even more hesitant on your decision? Don’t worry, there are scenarios that allow you to hire a private caregiver hassle free. In our experience, the people who can do the following are able to hire caregivers themselves without being panicked about it.

How To Determine If You Can Hire a Private Caregiver

  • Previous Management Experience – People

If you have hired a caregiver before, or you are just “born to be a leader”, and managing someone isn’t a problem for you,  you can probably hire a private caregiver for your family, given that you already know how things work.

  • Previous Management Experience –  Payroll, Taxes, and Insurance

These things would be a big deal-breaker for most people who don’t hire a private caregiver. But if you are good at handling checks and numbers, and you have time to do so, then you will do fine with hiring a caregiver yourself.

At the End:

Hiring a caregiver directly, or hiring through an agency is a totally personal decision. Private caregivers can easily build connections with your family members, while home care agencies will offer you more reassurance during the hiring and managing process. No matter what you choose, be careful in the screening and interviewing process and you will never go wrong.

 

Reference:

https://www.laservices.ca/blog/choosing-right-home-care-provider


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“My dad lost his way home when he got back from the park, again,” Shawn complains to his friend,

“I have told him so often not to go outside alone, but he doesn’t listen.”

“Shawn, you should not blame him for that.” Replies his friend,

“Your dad has the right to go outside. It’s just that you can’t be with him all the time.”

That’s true. Like many middle-aged people, Shawn has his own family and is busy working most of the time. However, time never waits for anyone – now, his aged father needs him more than ever.

“Maybe it’s time to consider home care?” Shawn’s friend suggests, “My mom was in the same situation, so we hired a care worker for him. It does cost quite a bit, but it’s all worth it.”

Home care could be the silver lining to your situation if you are just as clueless as Shawn. Don’t worry. This article will guide you through what home care is and everything you want to know about the service.

What are home care services?

Home care service isn’t hiring someone to take care of your home. It is a kind of professional support that allows a senior to stay safely at home.

Many families hire a home care worker rather than send their parents to a long-term care facility. It is because:

Seniors can maintain their independence while living in familiar surroundings, with family members able to visit at any time. Some seniors and their families prefer to interact only with a caregiver who has been assigned to them.

There are different home care services: Personal care and companionship, nursing care, and home health care. Each serves a different purpose and is provided by caregivers with different qualifications. Now, let’s see what these care services are.

Personal care and companionship

Just as the name suggests, personal care and companionship support involve helping the senior with daily activity and supervision. In this type of home care, the care levels can range from weekly meal preparation to incontinence assistance.

Personal care aides can be hired privately or by agencies. Such home care service can meet many seniors’ needs, such as:

– Companionship

– Transportation

– Getting dressed, bathing, and grooming

– Meal preparation

– Basic housekeeping

Who provides it:

Personal Support Workers (PSW) are eligible to provide such support. The care can be provided by shift or full time based on clients’ needs. Personal care and companionship do not require a doctor’s prescription, but they require the worker to possess a PSW certificate.

The cost:

Personal care and companionship support are usually charged by the hour. According to the statistics of Ontario, the average cost of PSW is between $28 to $36 hourly. Usually, there will be a minimum hour requirement for each shift, either 3 or 4 hours per visit.

Depending on the agency, the cost would be mostly privately paid and rarely covered by long-term care and health insurance.

Who’s suitable for personal care and companionship

Seniors who have no severe medical concerns but need help with basic daily activities can consider personal care services. It also works for the seniors who often feel isolated, just like Shawn’s father. After all, meeting psychological needs are as important as meeting basic living needs for seniors. See our blog on “Senior Isolation” for more details.

Nursing care

Nursing care is also known as home-based skilled nursing or hourly nursing. This type of service is provided for those with more complex and ongoing medical demands but still prefer receiving care in the home setting.

Nursing care service includes specific medical care such as IV therapies

(administering shots), wound dressing, palliative care, pain management, etc.

Who provided it?

Nursing care is provided by Registered Nurses (RNs) or Licensed Practical Nurses (LPNs); the nurse will use clinical criteria to create a nursing diagnosis list. Like personal support service, nursing care can be provided by shift or full time. However, it needs to be prescribed by a doctor since it involves medical practice.

The cost:

The cost of home-based nursing care is more expensive than personal support care. The average cost of nursing care in Ontario is $55 to $88 per hour, and again, it has minimum hours per visit, just like personal care.

You can choose to pay by yourself. Various sources such as health insurance and work benefit can also cover the cost. So, check the policy before hiring a nurse. It may save you some bucks.

Who’s suitable for nursing care

Persons who have specific long-term medical needs would be suitable for nursing care. The concerns include but are not limited to diabetes, traumatic brain injury (TBI), and the need to administer medication, feeding tube care and ventilator care.

Home health care: 

Home health care is more physician-directed than the other home care services, which involve physical therapies, occupational therapies, medical social work and short-term nursing services. It is performed on a relatively short-term basis than the other two, and it can be stopped as soon as patients’ goals are met.

Who provides it?

Since home health care is more medical-centred, it can be provided by licensed professionals such as physical therapists, registered nurses, occupational therapists and so on, depending on the needs.

Home health care is usually provided hourly or by session. It also required a doctor’s prescription to receive specific therapy.

The cost:

The average price of home health care in Canada is around $125 per hour. In most cases, the cost can be covered by health insurance or private insurance.

Who’s suitable for home health care:

Home health care may benefit someone who has recently been wounded and requires rehabilitation. It is also appropriate for individuals who have recently been discharged from the hospital or are recovering from surgery. After their urgent medical needs have been met, patients may seek nursing care or home care.

Takeaway:

Home care services provided cares that can be divided into different types based on different needs. Personal support and nursing care are provided on an ongoing basis, while home health care is for those who have recent injuries and need short-term therapies. Hiring a caregiver could be stressful sometimes, but CareStory Home Care is here to provide the best service and give you relief. In our next few blogs, we will talk about the tips and things you should know in the recruiting process. Stay tuned!

 

References:

https://www.cbihealth.ca/services/nursing

https://www.aplaceformom.com/caregiver-resources/articles/home-care-vs-home-health-care

https://www.bayada.com/homehealthcare/what-is-homecare/


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A woman’s dad has been living at home since retirement. Everything has been good until he shows memory loss and some physical inconvenience. The woman thinks she should keep her father at home or send him to a long-term care home. However, her father insists on staying at home, so she’s in a dilemma now.

Who’s suitable to age in place? 

Safety:

– Lives in a safe and age-friendly neighbourhood:

low criminal rate, quiet and peaceful

– Has the home remodelled for accessibility :

stairs, grab bars, alert system(smart home tech)

– Has stable health condition :

does not constantly visit an emergency room or hospitalization

– Does not have severe cognitive/memory problems

Able to read and think, stay safely at home

Care and Support

– Has a support network available:

community support, volunteer

– Have families or friends live together, or live nearby

less than 20 min of drive, respond rapidly

– Hires a caregiver or has a family to take care of him or her

Finance:

– Has stable and sufficient income or financial support

Benefit, pension, or financial support from families to afford remodelling and home care

– Able to manage bills or has a family to manage the bills

Financial security, prevent fraudulence

Shirley’s father has been enjoying his life at home since retirement. It has been 30 years, and everything has been great … until last month he fell down in the kitchen. The old man ascribes the fall to the slippery floor, while Shirley clearly knows that it is not this simple – her father has shown some cognitive impairment recently, and it does harm his mobility to some degree.

Shirley is usually busy working, and as a single mom, she dedicates her free time to taking care of her two kids. She has suggested that her father goes to a long-term care home. Not surprisingly, her father declines her suggestion without any hesitation.

It is not just her father. Shirley feels guilty about sending her father to a long-term care home, too. – she knows how much her father enjoys everything in the house, the garden, and the lovely neighbourhood vibes.

“Should I leave him at home?” The question bothers Shirley every night when she lays down in her bed.

Shirley is in a dilemma now, and we know some of you are in the same situation, just like her. According to our experience, letting a senior age in place is possible, but there are prerequisites. Here, CareStory has summarized these requirements that can allow your loved one to live happily and safely at home.

Who Is Suitable to Age in Place?

Safety:

– Lives in a safe and age-friendly neighbourhood:

You never want your loved one to live in an environment with insecurity. Check your local police online report to see the crime rate in the area. It is also important that the community that your loved one is living in is age-friendly, meaning it is quiet, peaceful, has various forms of transportation and many accessible community services. These factors can promote senior living quality and wellbeing. A very straightforward way to check if a community is age-friendly is to see how many assisted living homes are around the area – if there is one or more than one long-term care home in the area, it means it’s the right place.

– Has the home remodelled for accessibility:

One of the most important things to age at home is to make the place remodelled for seniors’ needs. For example, install grab bars in bathrooms and your family’s bedroom if she or he has mobility issues. If she or he needs to use a wheelchair, it is necessary to add outdoor ramps for your family to enter or exit the house. Make sure to add anti-slip flooring in the bathroom and kitchen to prevent falls. Sometimes you can also use smart home technologies such as an alert or sensor systems to monitor your loved one’s security. A full home remodelling project would cost around $10,000, but it will provide your loved one with a better and safer environment to age.

– Has stable health condition:

It is important to know your family’s medical requirements and his or her health needs to be stable. If your family has some acute symptoms that need to visit the emergency room or need hospitalization constantly, then he or she isn’t suitable for staying at home – it could be exhausting and worrisome for both you and your senior family.

– Does not have severe cognitive or memory problems:

Your loved one might have someone to take care of him or her, but he or she needs to be able to stay safely at home. If he or she has severe mental or cognitive memory deterioration, there’s a chance that your family can’t even keep up with all the support you can provide to him or her, and it will potentially increase the distress of you and the caregiver.

Care and Support

– Has a support network available:

There are many senior support networks that are offered by the government or non-profit organizations such as the Red Cross. These senior support programs are meant to provide daily support for older adults and their caregivers, which include phone call companionship, nutrition and transportation, emergency services, friendly visiting, etc. These services are provided by volunteers, so they don’t require a penny from your pocket. So, register one for your loved one. It will be extremely helpful for his or her in-home living.

– Have families live together or live nearby:

It is important that at least one family member live together with your senior family or have family members live close to him or her. We would recommend the distance between seniors and their family’s home is less than 20 min of drive, so you or other family members can make frequent visits to the senior’s house. If anything happens, the families can also respond rapidly to the emergency, which will give you a lot of reassurance of letting your loved one stay at home.

– Hires a caregiver or has a family to take care of him or her:

If you are the primary caregiver to your family, and you are getting more and more stressed about your workload, it is time to hire someone to alleviate your pressure.

“All You Need to Know About Long Term Care in 2022” There are many sources of home care options. You can consider hiring an agency to arrange a caregiver, or hire a private caregiver yourself, see our blogs on “How to choose a home care service” to see which one suits your needs. 

Finance:

– Has stable and sufficient income or financial support

Staying at home comfortably does cost a pretty penny. As we mentioned, all these home remodellings, home care and the facilities that your loved one needs at home adding up could cost more than living in a long-term care home. So, make sure your senior family has a stable income, such as a pension, or any financial support from family and the government, so that he or she can afford these expenses.

– Able to manage bills or has a family to manage the bills

Seniors are prone to financial abuse such as fraudulence or exploitation. Also, they might forget to pay bills or make unnecessary purchases due to aging. In that, it is essential that they have someone reliable to manage their expenses and bills if they can’t do it on their own. Financial security is just as important as physical security, and your loved one might need your help with it.

At the End:

Staying at home or moving to a long-term care home could be highly personal. It is better to talk it through with your loved one and find the best solution that’s beneficial for both of you. If you would like to know how to communicate with your senior family, see our previous post on “How to Communicate with Seniors” to find the guide.

 

References:

https://dailycaring.com/keeping-aging-parents-at-home-5-top-caregiving-tips/

https://www.canada.ca/en/employment-social-development/corporate/seniors/forum/aging.html

https://www.consumeraffairs.com/homeowners/aging-in-place-home-modifications.html

 


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Cindy knows it’s time to look for a caregiver for her mom when she gets busier after her promotion. So, she talks about it during lunch with her colleagues to see if they have ever hired one for their parents.

“I had an awful experience with hiring a caregiver,” one of her colleagues replied. “The PSW was always late, and one time, my mom waited an hour for her to show up.”

“Same here!” agreed another colleague. “My dad always received a different caregiver every time, and they didn’t know how to handle him because of different communication styles.”

Cindy is scared. And if you are looking for a caregiver just like Cindy, you’d probably be scared by the conversation, too.

However, not all caregivers are tarred with the same brush, and it depends heavily on the home care agency that you are hiring. It is important to find the right agency in the first place to avoid these undesirable outcomes.

In this article, CareStory will provide you with ten essential questions to ask over the phone when you contact a home care agency and how you examine their responses. If you would like an in-depth version of the question list, check out our “25 Questions to Ask Before Hiring a Home Care Agency” blog post to find out more information. 

Top 10 Questions To Ask Over the Phone When Hiring a Home Care Agency

1. What type of services do you provider 

Although most agencies provide similar services such as bathing, grooming, companionship, etc., it is good to know if they can handle your loved one’s situation if he or she has special needs. Some agencies have specific caregivers that focus on dementia care and mobility assistance, so ask them if they offer the option if you have such concerns.

2. How much is the cost per hour? And what are the minimum hours per shift? 

Price is always something you should ask first. The price of home care in the GTA can vary drastically, and the minimum hours are usually 3 to 4 hours. Choose the one that you think the price and duration are reasonable.

3. Is there a discount for overnight/full-time/extra hours care?

Some agencies offer discounts for full-time (24 hrs) or extended hours of care. If you

know your family needs long-term care, it’s good to ask about the discount. You

can compare the rate of different agencies but note that the one offering a discount

does not necessarily mean it is the best option.

 4. Are the caregivers licensed and insured?

A legit home care agency should ensure their caregivers are licensed as Personal Support Workers (PSWs) or Registered Nurses (RNs) so that they are properly trained. Also, the caregivers should be bonded and insured so that they can protect themselves from theft, damage, or loss.

5. What if my caregiver is late or doesn’t show up on a scheduled shift?

Being punctual is something that a caregiver should achieve. But rare events might happen sometimes. If lateness or a no-show occurs, the agency should have a backup plan that sends a secondary caregiver or offers late-minute coverage to your family. In most cases, home care agencies should have a clock-in and clock-out system that tracks every caregiver’s arrival and departure at each home.

6. Can you accommodate for language/cultural preferences?

If your loved one only speaks another language or holds strong cultural values, it is good to look for a caregiver that can communicate with your family and share the same cultural background. It is vital in building connections and understanding what should be concerned in the caregiving process. A good home care agency should be culturally inclusive and can meet different clients’ needs.

7. Will it is the same caregiver visiting each time?

Consistency in caregiving is key. If there is a different caregiver visiting each time, there will be misunderstandings and confusion in communication. It also shows that the agency’s turnover rate is high, which is not a good sign.

8. Who should I contact if there are concerns or complaints?

It is not uncommon that your loved one doesn’t get along with a caregiver or for something unexpected to happen in the caregiving process. If it is either an emergency event or a complaint, the agency should have a well-developed system to handle your situation and ensure it doesn’t happen again.

9. What insurance do you accept?

While most home care agencies don’t accept insurance, there are still some of them that do. It doesn’t hurt to ask if they accept health insurance to alleviate your financial burden.

10. How soon can you place a caregiver?

Some agencies may have a waitlist in your region, while others can provide care immediately. So choose one that suits your family’s situation; good care never requires you to wait too long.



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    294 College Street, Toronto, ON, Canada


    Send us an email

    info@emersewell.com



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      Copyright by Emersewell Inc. 2020. All rights reserved.